δημιουργία eshop & φιλοξενία by Product returns are accepted within fourteen (14) calendar days from the day of receipt after contacting the store at the relevant e-mail (epistrofes@prettyhouse.gr) and justifying the reason you wish to return the product. In this case, the product must be in perfect condition and accompanied by proof of purchase (receipt or invoice). The cost of returning the products is borne by the Customer, who is also responsible for the correct packaging of the products.
If the product you receive shows a manufacturing defect (e.g., torn), then the defective product will be returned at our expense through one of the courier companies we cooperate with. If the Customer wishes a different way of return, then the charge is borne by him.
It is possible that the buyer, before returning the product, will be asked to send the store a photo of the product to determine whether it is, indeed, prima facie, a manufacturing defect.
In any case, if the product is not returned within fourteen (14) calendar days, then our store has every right to refuse the receipt of the product, its replacement, or a refund.
Excluded from the right of return are products that are individually manufactured and adjusted according to the Customer’s needs (e.g., sewn or cut fabric, curtains, pillows, etc.).
If the above conditions are met, the money is returned via deposit to a bank account if the payment was made by deposit. Correspondingly, the return cost is credited to the credit card account as long as the return was made through a credit card.